Privacy Policy — Taminko App

Who we are

Taminko is the app of The Sudanese Insurance & Reinsurance Company Ltd. (SUDINRECO), a licensed insurer supervised by Sudan's national insurance regulator, used to issue compulsory third‑party motor insurance certificates and to request comprehensive car insurance.

Data we collect

• Account: name and email address (from Google sign‑in, Sign in with Apple or email‑code sign‑in).
• Certificate data: full name, phone number, address and state — printed on the official insurance certificate.
• Vehicle data: type, manufacturer, model, year, color, plate, chassis and engine numbers.
• Billing data: bill code, amount, payment status and issued certificates. We never collect card or bank account numbers — payment happens inside your own bank's app, not ours.
• Assistant conversations: the text of the questions you type to the in‑app assistant.
• Usage logs: technical logs of sign‑ins and requests, kept for security, fraud prevention and audit.

Comprehensive insurance

If you request comprehensive insurance we collect: the car's details (make, model, year and plate number), the value you state, the add‑ons you choose, the inspection place, and your name and phone number from your account. The company's staff use them to inspect the car, approve or reject the request and issue the policy, and the policy document they upload is kept in your account. The bank sees your name, phone number and request number with the bill.

If you delete your account, unpaid requests are cancelled and the car, value, name and phone are erased from them. Paid policies are kept by the company as legal records, no longer linked to any account.

Why we use it

• To issue your official compulsory insurance certificate and manage your account.
• To meet regulatory requirements of the national insurance regulator's issuance systems.
• To confirm bill payment with our partner banks (Omdurman National Bank, Faisal Islamic Bank).
• To improve the service and answer your questions through the in‑app assistant.
• To email you a reminder before your vehicle insurance ends, and offers and news if you agree to them.

Messages we send you

• Renewal reminders: we email you before your vehicle insurance ends. You can turn them off in the app under Settings → Messages, or with the stop link at the bottom of the email.
• Offers and news: sent only if you agree to them yourself. You can stop them any time in Settings → Messages or with the stop link.

We send these messages ourselves through our email service; we do not give your email address to anyone else.

Sharing

• The national insurance regulator: the certificate and vehicle data legally required to issue and register your certificate.
• Partner banks: the bill code, amount and payment status, plus the policyholder's name and phone number — shown to you inside the bank's app so you can confirm the bill is yours before paying.
• AI service provider (Anthropic): the in‑app assistant is powered by a third‑party AI service. When you use the assistant, only the text of your message is sent to that provider to be processed and answered; your name, email address, vehicles and certificates are not sent with it. Using the assistant is optional.
• Technical service providers acting for us: server hosting, and the email service that sends you the sign‑in code and the bill, payment and certificate notices (these contain your name, the bill number and amount, and the certificate number and its download link), renewal reminders (your name, your vehicle's plate number and the date your cover ends), and offers and news if you agree to them — only as needed to run the service.
• We do not sell data and we do not share it for marketing or advertising.

Security & retention

All data is encrypted in transit (HTTPS/TLS) and stored in access‑controlled systems with audit logs. Issued certificates and their financial records are retained as required by Sudanese insurance and accounting law, even after account deletion, as legal records.

Your rights & account deletion

Delete your account anytime in the app: Settings → Delete account (profile, vehicles and sessions are removed immediately), or request deletion at the deletion request page. You may also request a copy or correction of your data by contacting us.

Questions the assistant could not answer are kept without your name or phone number to improve its answers. Using the assistant is optional and you can stop at any time. Where the app asked for your agreement before the first message, signing out of the app withdraws it.

Children

The app is intended for adult vehicle owners (18+) and is not directed at children.

Contact

Hotline 1314 (Sun–Thu, 8:00–15:00) · info@sudinre.com · sudinre.com — HQ Khartoum, Sudan.